"Using Rhythm Coaching with software was equivalent to adding an entire store to the bottom line."
- Eric Mansfield, Head of Commercial Division
Increasing sales was the #1 priority.
Working with their coach, they identified that the most important activity that drove sales was the number of appointments set up that were completed. Working with their Rhythm Coach and using Rhythm Software and the KPI Creator Tool, weekly dashboards were set up to track Sales Appointments and the percentage of appointments that were kept.
Rhythm helped them know there was a problem and take immediate action.
In early 2011, they saw that Sales Appointments were struggling and they were positioned to take immediate action. Working with their Rhythm Coach, they decided to focus on developing a centralized call center to handle incoming calls and proactively call out to prospective customers. They set an aggressive goal of making 34,000 outbound calls in one quarter, a lofty number that they were able to achieve.
Results? They achieved record revenues and profits last year.
Fun Fact: MobilityWorks sponsors National Veterans Wheelchair Games.