Happy Thanksgiving From Rhythm Systems!

By: Cindy PraegerWed, Nov 23, 2016 @ 09:00 AM

It that time of the year again when everyone starts to come together to celebrate the Holidays. We hope you have a wonderful holiday season!

One of our core values shines brightly during the holidays, be appreciative. We always strive to live this value, but especially during Thanksgiving. We have been very busy this year at Rhythm Systems, and we want to say thank you to you, our wonderful clients and subscribers! We don't know what we would do without you!

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Topics: Core values, Predictable Results

Patterns in Core Values of Top Manufacturing Companies (Infographic)

By: Jessica WishartSun, Mar 6, 2016 @ 12:00 PM

Let me start by saying that Core Values are unique to each company - they are foundational to your company's culture and should describe how you do what you do. You should go through the process to discover your company's Core Values by identifying the underlying behaviors of team members who represent what's best and right about your company. The right values for your company are already evident in how your strongest people are interacting everyday; you don't need a list of examples to help you find them. However, I find patterns fascinating, and I was interested in what the patterns might be - What do successful companies have in common when it comes to how they do what they do?

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Topics: Core values, Manufacturing

5 Simple Tests: How To Know If Your Core Values Need Work

By: Jessica WishartTue, Jan 19, 2016 @ 09:00 AM

Often, companies work many hours on discovering the right Core Values for their company. Sometimes they even spend top dollar on consultants to help get this right. So, why is it that after such an investment of time and possibly money some companies are content to have their Core Values displayed in the lobby or conference room but never spoken about again?

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Topics: Core values

Core Values Alive & Well: Family is a Blessing

By: Jessica WishartWed, Dec 23, 2015 @ 09:00 AM

As we were preparing to release the new Rhythm High Performance Teams features to our clients, I have been doing a lot of thinking about Core Values. These foundational beliefs that describe a company’s culture and drive employee behavior feature prominently in any discussion around hiring and developing people. They are a big part of the Job Scorecard (which we now have a screen for in Rhythm), and maybe an even bigger aspect of the performance conversation with your leader. Now we have a report to help you rate yourself in how well you think you’re living your company's Core Values.

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Topics: Core values, High Performance Teams

Policy vs Customer Experience: Is your team empowered to decide what is right?

By: Melissa EnriquezTue, Sep 29, 2015 @ 09:00 AM

My most recent experience with a US Airways representative had me stunned (and not in a good way), I am getting fired up just thinking about it! It is a situation that I’m sure many employees encounter daily and struggle to find a balance between following process and making a customer happy. Thankfully this story has a happy ending because I did make my flight - phew!

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Topics: Customer Service, People, Core values

Employee Engagement Gets Personal

By: Jessica WishartTue, Sep 15, 2015 @ 09:00 AM

Millions of employees around the world are feeling disengaged, depressed and dissatisfied with work. This isn’t a new problem, and there has been a lot of research and many programs and strategies developed to address the issue. Author, coach, and influential business thought leader, Marshall Goldsmith, suggested in a webinar that the problem with the typical approach to employee engagement is that it centers around what the company can do to engage employees rather than on what employees can do to engage themselves. He examined the research for his new book Triggers: Becoming the Person You Want to Be, and he found that the key to success in leadership development and employee engagement is the person rather than the program. 

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Topics: People, Core values

How to Use A Culture of Execution as a Competitive Advantage

By: Patrick TheanMon, Mar 16, 2015 @ 09:00 AM

AvidXchange, a long time Rhythm client, recently told me a story about how their culture made the difference in accelerating sales. A prospect was considering AvidXchange’s AvidPay solution along with other competitors. Then they visited AvidXchange and met various team members from different departments who would service them if they decided to work with AvidXchange. After their visit, they decided that they were ready to go with AvidXchange. They were very impressed with the people and the culture. “We can’t wait to work with your team and cannot imagine being serviced by a better team!"

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Topics: Customer Service, Execution, Core purpose, Core values

Culture is Key to Breakthrough Execution with Mergers and Acquisitions

By: Patrick TheanWed, Feb 18, 2015 @ 09:00 AM

How do you define success when buying a company? People buy companies for a number of reasons: to increase revenue growth, to acquire new customer accounts, or to gain access to special technologies or patents. These are all reasons that support the common goal: to grow the company. The goal is simple, but why do over 70% of mergers fail to improve share holder value?

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Topics: Execution, Core values

How Rhythm Can Help Build Enduring Core Values

By: Tiffany ChepulThu, Feb 5, 2015 @ 09:00 AM

In Jim Collins' book Good to Great, he calls your core ideology "the extra dimension of enduring greatness."  He puts forth the idea that a company's Core Values & Core Purpose are the things that remain constant throughout a company's existence. At the same time, the strategies and practices are adjusted and adapted to keep up with a changing world; you keep setting new BHAGs (Big Hairy Audacious Goals) every 10-25 years, but your Core remains the same. Collins calls it "preserving the core and stimulating progress."

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Topics: Core values, BHAG, Think

Creating a World Class Employee Experience: Lessons from Anytime Fitness CEO

By: Jessica WishartWed, Dec 17, 2014 @ 09:00 AM

I recently attended the 2014 Secret Service Summit all about how to create a customer experience that is so valuable that price becomes irrelevant.  In my opinion, one of the best speakers was Chuck Runyon, CEO of Anytime Fitness.  His main premise was that we cannot expect our customers to love us if our employees don’t.  The world class customer experience starts with designing a world class employee experience.  

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Topics: Customer Service, Core purpose, Core values, Accountability, Employee Engagement