Clearly, you love your clients, but do they love you back?
If you're like me, you really enjoy working with your clients. You may even feel like you have developed personal relationships with them. But, when it comes to how your clients feel about you, your team and your company, you need data, not just a gut feeling.
There is a major difference between having a relationship with a client and having a client who is satisfied with the work your company is providing.