- What problem are you trying to solve? What's your version of minimizing defects?
- How do you measure it? What is the KPI to minimize?
- Peel the onion back. Ask questions like: Why is this negative? What great things happen if we can minimize this?
- Now, how do we maximize this great thing? What can we measure? What is the KPI to maximize?
- Even better (SuperGreen and extra credit) if you can find the Leading Indicator to maximize!
Remember, this might be better only in some cases. Always choose a KPI that is simple, easy to understand and will motivate your team.