Rhythm Status
Past Incidents
What happened
On Monday, May 12, the Rhythm application was unavailable for approximately 20 minutes beginning at 2:00 PM ET due to an unexpected issue during a routine release.
Who was affected
All Rhythm application users were unable to access the system during the 20-minute window.
What we did about it
The engineering team identified the issue and restored service. No data was lost.
Current status
The system is fully operational.
What we are doing to prevent this
Identified the specific condition that caused the disruption and deployed a targeted fix to our release procedures that eliminates this failure mode.
What happened
On Monday, May 11, 2026 from 4:18am to approximately 10:00am ET, the Rhythm application experienced a service disruption lasting approximately six hours. Users who attempted to access the app during this window saw error messages or a maintenance page.
Who was affected
All users attempting to access the Rhythm app during the downtime window were affected.
What we did about it
We identified the root cause as a failure in one of our data centers that temporarily made search data unavailable. We restored the affected search index data from an automatic backup and brought the application back online. No customer data was lost. All customer inquiries were responded to once services were restored.
Current status
The system is fully operational. All search index data has been restored and verified.
What we're doing to prevent this
We have taken immediate steps to strengthen our systems and are implementing additional safeguards to prevent future disruptions.