Rhythm Blog | Tiffany Chepul

by Patrick Thean and the Rhythm Team

Top 22 KPI Examples for Technology Companies

Tiffany Chepul Tue, Jul 10, 2018 @ 11:00 AM

It can be intimidating to sit down to a blank slate and begin working on your company’s first official KPI dashboard! Over the years, I’ve worked with hundreds of technology companies doing just that - beginning their KPI journey in Rhythm. So how do you get started?

First, it’s helpful to think of your business in terms of 4 key areas: Employees, Customers, Processes and Revenue. In order to have a clear high-level view of the health of your company, you should have visibility on all four areas. What can you measure to give you the proper insights on the health of your employees, customers, processes and revenue?

Download our free KPI Guide to help you drive results with KPIs.

If you are still stuck, we’ve compiled the ultimate cheat! Below are some of the most common KPIs we’ve seen from technology companies using Rhythm for each of the 4 key areas:

How to Lead the Best KPI Discussion Ever in Your Weekly Team Meeting

Tiffany Chepul Thu, Jun 7, 2018 @ 11:00 AM

The struggle is real. We’ve all been in meetings about our metrics that produce seemingly endless discussion about the numbers, with no real actions, outcomes or impact on results. CEOs list this as one of their top frustrations – all-talk-and-no-action meetings regarding their Key Performance Indicators

So, how do you avoid the marathon hamster wheel and have an effective KPI discussion in your weekly team meeting? Teams who are really good at this have two things in common: a properly set up KPI dashboard and a great facilitator. Here are some patterns regarding both: 

The Right KPIs to Prevent Acquisition Failure

Tiffany Chepul Thu, May 24, 2018 @ 11:00 AM

Mergers and Acquisitions are not for the faint of heart. Any CEO who has navigated those waters will tell you it is a tremendous challenge to blend cultures, systems, processes and teams successfully. The statistic is 70-90% of M&A's fail -- that's a scary number! Instead of focusing on that metric, let's talk about numbers we should be measuring around M&A.

Every M&A deal starts with an incredible amount of due diligence. Are the cultures and values compatible? Do the product lines and customer bases support each other? Do the numbers work and take us down a path of growth? Ultimately, if the deal goes through, benefits have been seen by both parties. Now, it's up to the newly-merged company to both preserve the current value of the organization and meet growth projections. It's a delicate balance.  

Why Your Team Didn’t Get Expected Results [Video]

Tiffany Chepul Tue, May 8, 2018 @ 11:00 AM

"Everybody has a plan until they get punched in the mouth." - Mike Tyson

I've never met a CEO who expected his or her team and their plan to fail. People are optimists, for the most part, and most CEOs have faith in their teams to succeed. After all, the CEO hired the team, came up with the plan and work with the team every day to achieve the plan. Yet inevitably, many plans do fail. Why is that and what is it costing you? 

Revenue is a great example as it's the lifeblood of any organization. It funds your growth, pays your people, enables you to deliver great products and serve your clients. What happens when revenue goals are missed? Can you not fund R&D to develop that great new product? Does the new piece of equipment that you need to purchase go on hold? Do you have to lay people off or stop providing stellar service to your clients? Are your investors ready to pull out? Scary things can happen when plans are not delivered successfully and revenue goals are missed.

Establishing the Weekly Meeting Habit at the Team Level

Tiffany Chepul Mon, May 7, 2018 @ 06:04 AM

Successful Rhythm Cascade implementation hinges greatly on Team Leaders. Once the Company's Quarterly Plan is established, Team Leaders must work with their teams to create their Team Quarterly Plan. What good is a corporate goal of $25 million in new sales if the Sales team isn't aligned? 

How to Implement a New Process Company-Wide

Tiffany Chepul Tue, Mar 20, 2018 @ 11:00 AM

As companies grow, the need to establish processes to help you scale becomes inevitable. We've all reached a place in our role when the way we used to do things no longer works and we have to innovate. Necessity becomes the mother of invention - there's really no way to avoid it in a healthy growing company.

The truth remains, however: establishing new processes and habits is hard. It's some of the most difficult work that teams do. Some teams struggle with change itself - it pushes people out of their comfort zone and sometimes there is resistance. Other teams struggle to develop the processes themselves - they can't agree on the best way to proceed. Even if you can define a new process and make some headway on changing people's mindsets, there is still the uphill battle for adoption. 

 Who Is Your Core Customer? [Video]

Tiffany Chepul Fri, Mar 9, 2018 @ 06:02 AM

Knowing your Core Customer can help you sell, construct your Brand Promise, build a new business model and support many other areas of your strategic work and decision-making.

Job Scorecard vs. Job Description: What's the Difference? (Video)

Tiffany Chepul Mon, Feb 26, 2018 @ 09:00 AM

In recent consulting calls, Job Scorecards have been a hot topic. Many companies are looking for a way to provide more constant feedback and coaching to employees, instead of just an annual review

The truth is, traditional annual performance reviews can be riddled with anxiety. Many times employees perceive a connection to salary or a raise, which is stressful for everyone. The true value of a performance review - an opportunity for development and coaching - is often missed.

Don't Let Your Annual Plan Fail: Create a 4-Quarter Flyover

Tiffany Chepul Tue, Jan 16, 2018 @ 11:00 AM

Are you setting your team up to fail to deliver your Annual Initiatives? There’s only one way to know: create a 4-Quarter Flyover Plan. 

This is one of the most valuable and often overlooked steps in Annual Planning. This step helps the team shift from strategy to execution and create an action plan to achieve the goals you've set for your year. Fleshing out your year will ensure the work behind each of your Initiatives is spread out to make the best use of your team’s resources and bandwidth. After all, you don’t want all of the heavy lifting for each of your 5 Initiatives to hit in one quarter!

Download a free tool to help you complete your 4-Quarter Flyover Plan exercise, or if you have Rhythm software, you can build your plan right there.

Here are 4 simple steps to create your 4-Quarter Flyover Plan:

Use an Objective Statement to Begin with the End in Mind

Tiffany Chepul Fri, Nov 24, 2017 @ 09:00 AM

With this quarterly planning season coming to a close, I've discussed hundreds of priorities in the last few weeks with clients - you are a focused and busy bunch! So many of those priorities represented projects. You are designing new products, finalizing new employee & client programs and documenting processes. Each project has its own specific purpose and many times, it spans across multiple departments. So, when it comes time to execute, how do you all get aligned?