Nicole Hradek

Nicole Hradek
Nicole is the Client Services Guru at Rhythm Systems. She is an expert in Rhythm software technical support. Her background is in math education and training. (And rock n' roll).
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Recent Posts

How to Use Your Main Thing to Engage Your Team (Video)

By: Nicole HradekThu, Feb 2, 2017 @ 09:00 AM

Most of you have probably wrapped up your Annual Planning sessions and feel prepared for 2017. You have the best 3-5 initiatives to move your business forward this year, you have your targets in place and set high, you have your theme or Main Thing that you and the executive team are so excited about - it’s really going to motivate all your employees! You have it all organized in Rhythm or a spreadsheet, and then what? How do you keep your team motivated all year and use your Main Thing to keep employees engaged and focused on your initiatives and targets? There are certainly many right answers to this, but I thought I would share what we did at Rhythm Systems since we do practice what we preach!

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Topics: Annual Planning, Employee Engagement

4 Rhythm Habits You Can Improve (Video)

By: Nicole HradekThu, Jan 12, 2017 @ 09:00 AM

At Breakthrough Conference 2016, there was a breakout session called Rhythm Hacks, Tips, and Tricks presented by yours truly! It was a great workshop where I hope I was able to deliver little secrets that you may not have known about our software. But, since not everyone who reads our blogs uses Rhythm software, I thought I would share part of my session that can apply to all Rhythm fans!

From helping clients and seeing their dashboards, I’ve come up with a list of things that most teams could improve. Even if you don’t use the Rhythm software but implement Rhythm habits (i.e., Weekly Adjustment Meetings, Red-Yellow-Green), these may be some easy adjustments to make your and your team’s execution more robust.

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Topics: Rhythm, Breakthrough Conference

Top 5 Reasons to Register Now for Breakthrough Conference 2016

By: Nicole HradekThu, Jun 16, 2016 @ 09:00 AM

Rhythm Systems is hosting the Breakthrough Conference 2016 in Charlotte, NC on October 18-19. Save the date for 1.75 days full of breakthrough team execution. Now is the best time to recruit your team, get your tickets, and book your rooms. Why register now? What’s the hurry if the conference isn’t until October? Well, I’m glad you asked! I have compiled a list of the best five reasons why you should not wait to buy your tickets.

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Topics: Breakthrough Conference

How I'm Losing Weight Using Rhythm

By: Nicole HradekTue, Feb 23, 2016 @ 09:00 AM

It’s the end of February, so how are your New Year’s Resolutions going? Too soon to ask? This is the first year when I made a resolution and actually stuck with it, and using Rhythm software has helped! Can you guess what my resolution is? If you couldn't tell by the title, it's probably like most people's - to lose weight. Well, not only that, it’s to live healthier. My birthday is in December, and something about this year made me ask myself, “What are you doing to yourself?” I took the time between my birthday and the New Year to make a plan and began executing on January 1, 2016.

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Topics: Rhythm

Top 5 Reasons to Attend the Breakthrough Execution Conference

By: Nicole HradekMon, Oct 19, 2015 @ 09:00 AM

The month of September flew by while our Rhythm Systems team prepared for the Breakthrough Execution Conference, coming up October 27th and 28th. And there are many things still left to do! This past week, a few of us worked on a project for the conference that reminded me again just how valuable and fun this will be for attendees! There are many details that will make our conference stand out, but what better way to summarize them all than in a Top 5 list!

Here is what you can expect in October (or what you’ll miss out on if you don't come):

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Customer Service -The Struggle of Settling for the Lesser Evil: Part 2 in our Customer Service Blog Series: The Good, The Bad, and The Ugly

By: Nicole HradekSun, Sep 27, 2015 @ 12:00 PM

AT&T, Verizon Wireless, Time Warner Cable, Comcast - We can’t live without them, but they don’t make it easy for their customers to live with them.

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Topics: Customer Service

Customer Service - The Power of a Good Experience: Part 1 in our Customer Service blog series: The Good, The Bad and The Ugly

By: Nicole HradekSun, Sep 20, 2015 @ 12:00 PM

Loving My New Car

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Topics: Customer Service

The Good, The Bad, The Ugly: A Customer Experience Blog Series

By: Nicole HradekMon, Aug 17, 2015 @ 09:00 AM

Have you ever been so enraged about how a customer service representative was treating you? Did you think, “How on Earth are they still in business when they treat their customers this way? My employees would never treat our clients like this.” Or maybe you have experienced the complete opposite and had such a fantastic customer experience that you were left speechless. They had you thinking, “How could I implement what she did in my business? My employees have to start doing this.”

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Topics: Customer Service

5 Steps to Statusing Red

By: Nicole HradekSun, Mar 15, 2015 @ 12:00 PM

I really hate the f-word: Failure. But it happens, especially when it seems like you have a lot going on in one week. Your focus was elsewhere and you have to status Red on a KPI or Priority in your weekly meeting prep, but that’s OK. You’re an A-player and there’s always next week to get back in the race. It’s one thing to status Red; it’s another thing to understand why you’re Red and what you’re going to do to get yourself to Green.

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Topics: Red-Yellow-Green success criteria, Weekly Meeting

How to Keep Your A-Players

By: Nicole HradekTue, Dec 2, 2014 @ 09:00 AM

Congratulations!  The search is over!  You went through the long process of TopGrading to hire the right person for the job, and you now have another A-Player to add to your A-team roster!  Finding that person took months.  Keeping that person is going to take years. 

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Topics: People, Core values