Terms of Service and Conditions of Use
This is a legal agreement (“Agreement”) between Customer and Rhythm Systems. BY ACCESSING AND/OR USING THE SERVICE(S), YOU ARE AGREEING, ON BEHALF OF YOURSELF AND/OR YOUR COMPANY, TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT ACCESS AND/OR USE THE SERVICE(S).
WE RESERVE THE RIGHT TO REVISE AND UPDATE THE TERMS OF THIS AGREEMENT AT ANY TIME. YOU SHOULD PERIODICALLY CHECK THE TERMS FOR ANY CHANGES. YOUR CONTINUED USE OF THE SERVICE(S) WILL BE CONSIDERED YOUR ACCEPTANCE OF ANY UPDATED VERSIONS OF THIS AGREEMENT.
This Agreement between Rhythm Systems and you governs your use of the Rhythm software service (“Service”), and the website (www.rhythmsystems.com) including, without limitation, all content such as text, information, images, applications, templates software and other information, services, and materials (collectively, the “Service”) and all information made available to you or by you through this site by Rhythm Systems. The "Customer" shall mean the entity or person invoiced by Rhythm Systems for use of the Service, and “You” or “User” shall mean a unique user of the Service whether a Customer or not (as defined by unique URL, IP address or other unique identification).
This Agreement comprises the entire agreement between you and Rhythm Systems and supersedes any and all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the Parties regarding the subject matter contained herein. This Agreement provides the terms and conditions for the Services set forth in the Letter of Engagement provided to you by Rhythm Systems (“Letter of Engagement”). In the event of a conflict between the Letter of Engagement and this Agreement, the terms of this Agreement shall prevail and govern your use of the Services.
Rhythm Systems, in its sole discretion, reserves the right to revise, update and change this Agreement from time to time without notice to you, and you agree to be bound by such modifications or revisions. Any new features that augment or enhance the current Service, including the release of new features and resources, shall be subject to this Agreement. You agree to use the Service at your own risk and you understand that Rhythm Systems is not responsible for the content posted on the Service.
- Service Plans
Your preferred service plan is set out in your Letter of Engagement. - Payment
Payment for Services under a Rhythm Account shall be at the prices stated in your Letter of Engagement. All prices are exclusive of taxes (VAT or otherwise), which may or may not be added to the price, depending on applicable law and the legal residence of the Customer. For all software subscriptions, following the first subscription year, subscription fees will increase by 3% each year.
Rhythm Systems reserves its right to adjust the prices at any time with reasonable advance notice to you. Adjusted prices shall take effect upon any subsequent term of the Service.
Your method of payment shall be agreed to by the parties before the Services commence. The preferred method of payment shall be an automatic payment via Customer ACH or automatic charge to the Customer’s credit card which does incur processing fees. Any other designated payment method shall be agreed to in advance by the parties and be noted on your Letter of Engagement.
In case of non-payment for any reason or any violation of these Terms and Conditions, Rhythm Systems shall be entitled, without any liability to it, to immediately suspend Customer's access to the Service, and to put a hold on Customer’s account. Should payment not be received within 30 days of notice to Customer of its outstanding payments, Rhythm Systems shall terminate Customer’s account and permanently remove its access to the Service.
In the case of a termination of an account, Rhythm Systems reserves the right to impose a reconnection fee in the event Customer requests to resume access to the Service. Customer agrees and acknowledges that Rhythm Systems has no obligation to retain Uploaded Data and that such Uploaded Data may be irretrievably deleted if the account is 30 days or more delinquent. - Limited License for Service(s)
At the time of entering into this Agreement, the Customer or User is granted a non-exclusive, non-transferable, non-sublicensable, limited right to use the Service, solely for Customer’s or User’s own internal business purposes, in accordance with the terms and conditions of this Agreement. In no event shall your use of the Service create any ownership rights or interest in the Service. All rights not expressly granted to You are reserved by Rhythm Systems.
The right of use is at all times conditioned on compliance with the terms of this Agreement, and for Customer, prompt, and timely payment regarding the Service. A material breach of any term of this Agreement, or non-payment or delay in payment shall result in the immediate termination of your license to use the Service.
You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service in any way; (ii) allow an unauthorized person to use your log-in and access the Service; (iii) modify or make derivative works based upon the Service; (iv) create Internet "links" to the Service or "frame" or "mirror" any content on any other server or wireless or Internet-based device; or (v) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service.
The Service may not be used in any way that is illegal or promotes illegal activities or in a manner that might be libelous or defamatory or otherwise malicious or harmful to any person or entity, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age or is otherwise indecent. You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortuous material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Service or the data contained therein; (v) attempt to gain unauthorized access to the Service or its related systems or networks; or (vi) use the Service, including the content, our intellectual property rights, Rhythm Systems technology and our trademarks and service marks for any commercial purposes (i.e. soliciting customers, resale, etc.) without our prior written consent.
- Access
Access to the Service is available at https://app.rhythm.cloud. Rhythm Systems supports both full and mobile webpage formats. Upon entering this Agreement with the Customer or User, Rhythm Systems will provide the Customer or User with a username and password for accessing the Service.
Access to the Service is only available to the Customer and authorized Users, subject to ongoing compliance with these Terms and Conditions and, in the case of a Customer, making the applicable payments for the Service under this Agreement.
Usernames and passwords are personal, and are to be considered part of Confidential Information. The Customer is at all times fully liable for all acts and omissions by its authorized Users whom the Customer has granted access and agrees to indemnify Rhythm Systems for all claims and losses related to such acts and omissions. - Service Level
Rhythm Systems will at all times reasonably attempt to achieve the highest possible availability and shortest possible access time of the Service, but no warranties of any kind regarding any specific availability or time of access are made. The Service is hosted by Rhythm Systems, or a subcontractor of its choice. All data stored as part of the Service may be backed up on a regular basis. If Customers with a paid service plan experience loss of data, Rhythm Systems may use reasonable efforts to attempt to restore data from the most recent working backup; provided, however, Rhythm Systems gives no warranties with respect to recovering or restoring any lost Customer data. The User or Customer is always encouraged to make its own backups of all data stored on the Service. - Your Responsibilities
You are responsible for all activity occurring under your Username or Customer account and shall abide by all applicable local, state, national and foreign laws, treaties, and regulations in connection with your use of the Service, including those related to data privacy, international communications, and the transmission of technical or personal data. In addition, you shall be responsible for abiding by any and all internal policies, procedures and regulations of Rhythm Systems, and those required by your employer and/or the applicable administrators of your account. You shall: (i) notify Rhythm Systems immediately of any unauthorized use of any username and password, or account, or any other known or suspected breach of security; (ii) report to Rhythm Systems immediately and use reasonable efforts to stop any copying or distribution of content that is known or suspected by You or other users to violate this Agreement or the intellectual property rights of third parties; and (iii) not impersonate another Service User or provide false identity information to gain access to or use the Service. By accessing the Service, you represent and warrant that you have not provided any false information to gain access to the Service and that your personal and billing information is true and correct. - Data
You alone shall own any data, information, or material that You or others submit to the Service in the course of using the Service ("Uploaded Data"). You hereby grant a limited license to Rhythm Systems to use and display the Uploaded Data by uploading same to the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness of your Uploaded Data, and hereby warrant that all intellectual property ownership in the data belongs to You, or you have a valid license to use any and all Uploaded Data that You submit. Rhythm Systems shall not be responsible or liable for the deletion, correction, destruction, damage, loss, or failure to store any Uploaded Data. You accordingly agree to indemnify Rhythm Systems for all claims and losses related to any claims of infringement and/or illegality regarding the Uploaded Data.
If Rhythm Systems on its own or through any third party has notice that Uploaded Data stored by the Customer and/or User is in violation of any law or infringes third party rights, Rhythm Systems shall have the unfettered right to, but not the obligation, without liability to the Customer or User, immediately suspend access to such data without prior notice to the User or Customer. The Customer and/or User may be notified by Rhythm Systems of any such action under this Section, when reasonable and possible.
For Rhythm accounts, the Customer administrator shall have control over all applicable Uploaded Data submitted to the Service, and all Uploaded Data will be deemed to be owned by and the property of the applicable employer/Customer. Upon request by the Customer, Rhythm Systems may remove, modify, edit, or otherwise alter any applicable Uploaded Data. - Intellectual Property Rights
Rhythm Systems alone (and its successor or assigns, or its licensors, where applicable) shall own all right, title, and interest, including all related intellectual property rights, in and to the Rhythm Systems technology, the content and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by You or any other party relating to the Service. This Agreement is not a sale and does not convey to You any rights of ownership in or related to the Service or any intellectual property rights arising therefrom. The Service names, the Service logos, and the product names associated with the Service are trademarks of Rhythm Systems or its affiliated companies, and no right or license to use them is granted to You.
All copyrights and/or other intellectual property rights, title and interests in a) software on which the Service is based and made available to the Customer and/or User, b) source codes or other software components of the Service, c) content of the website rhythmsystems.com and the Service including text and graphics, excluding Uploaded Data, d) trademarks, names etc. are the sole property of Rhythm Systems and its affiliated companies, and/or third parties having granted Rhythm Systems license for its use, and the Customer and/or User shall gain no rights to said intellectual property rights other than the limited license as stipulated in this Agreement.
The Customer and/or User shall not reproduce or redistribute any software, content or trademarks, intellectual property in any form, except as allowed in this Agreement.
The Customer and/or User retain all intellectual property rights to Uploaded Data stored by such Customer and/or User on the Service. - Marketing
Rhythm Systems will not forward marketing material from third parties to Users. Rhythm Systems will forward product news relevant to User's use of the Service as Rhythm Systems sees fit from time to time. Data is used only in accordance with the Rhythm Systems Privacy Policy, which may be found at http://connect.rhythmsystems.com/privacy-policy. - Representations & Warranties
You represent and warrant that you have the legal power and authority to enter into this Agreement. RHYTHM SYSTEMS WARRANTS THAT (i) ANY SERVICES PROVIDED HEREUNDER WILL BE PERFORMED IN A PROFESSIONAL AND WORKMANLIKE MANNER; (ii) THE SERVICES WILL PERFORM SUBSTANTIALLY IN ACCORDANCE WITH THE APPLICABLE SERVICE DOCUMENTATION UNDER NORMAL USE AND CIRCUMSTANCES; AND, (iii) THE FUNCTIONALITY OF THE SERVICES WILL NOT BE MATERIALLY DECREASED DURING THE TERM. RHYTHM SYSTEMS' ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER THIS WARRANTY WILL BE, AT THE SOLE OPTION OF RHYTHM SYSTEMS AND SUBJECT TO APPLICABLE LAW, TO PROVIDE RESTORED SERVICE(S) WHICH CONFORMS TO THESE WARRANTIES OR TO TERMINATE THE SERVICE(S). - Disclaimer of Warranties
RHYTHM SYSTEMS AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR ANY CONTENT. RHYTHM SYSTEMS AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN "AS IS" BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BYRHYTHM SYSTEMS AND ITS LICENSORS.RHYTHM SYSTEMS IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. - Indemnification
You shall defend, indemnify and hold Rhythm Systems, its licensors and each such party's parent organizations, subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (i) a claim alleging that use of the Service in contravention of the terms of this Agreement or any Uploaded Data infringes the rights of, or has caused harm to, a third party; (ii) a claim, which if true, would constitute a violation by You of your representations and warranties made herein; or (iii) a claim arising from the breach by You or other Users of this Agreement.
- Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RHYTHM SYSTEMS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL LOSS, EXEMPLARY OR OTHER DAMAGES RELATED TO THIS AGREEMENT OR WHETHER DIRECT OR INDIRECT: (i) LOSS OF DATA, (ii) LOSS OF INCOME, (iii) LOSS OF OPPORTUNITY, (iv) LOST PROFITS, AND (v) COSTS OF RECOVERY OR ANY OTHER DAMAGES, HOWEVER CAUSED AND BASED ON ANY THEORY OF LIABILITY, AND INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, AND WHETHER OR NOT RHYTHM SYSTESM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, RHYTHM SYSTEMS' LIABILITY HEREUNDER IS LIMITED TO A MAXIMUM OF THE ANNUAL FEE PAID BY YOU FOR THE SERVICE. - Force Majeure
Neither Party will be responsible for any delay, interruption, or other failure to perform under this Agreement due to acts beyond its reasonable control, but only for so long as such conditions persist. Force majeure events include but are not limited to: natural disasters (e.g., lightning, earthquakes, hurricanes, floods); wars, riots, terrorist activities, and civil commotions; activities of local exchange carriers, telephone carriers, wireless carriers, Internet service providers, and other third parties; explosions and fires; embargoes, strikes, and labor disputes; governmental decrees; and any other cause beyond the reasonable control of a Party.
- Personal Data
Rhythm Systems shall maintain all data in accordance with is Privacy Policy, which may be found at http://connect.rhythmsystems.com/privacy-policy. - Term and Termination
You may cancel your Rhythm Account according to the terms set forth in your Letter of Engagement. If you wish to cancel your Rhythm Account, you may do so by contacting help@rhythmsystems.comor your assigned account manager. It is your responsibility to keep your contact and payment information current. You explicitly authorize Rhythm Systems to continue billing your credit card on file with us for as long as you continue using the Service, and in the event that your credit card is invalid for payment for any reason, then you remain responsible for any uncollected amounts.
This Agreement shall commence on the date of availability of the Services and will remain in effect for one (1) year, and thereafter automatically renew for consecutive renewal periods of one (1) year, unless either party gives thirty (30) days’ notice of its desire not to renew.
If either party is in material breach of this Agreement, the other party is entitled to terminate this Agreement for cause after having given the breaching party a written notice of no less than ten (10) days, if the breaching party has not remedied the breach to the satisfaction of the other party.
For the avoidance of doubt, any termination by either of the parties or the expiry of the term of this Agreement shall only have effect for the future, and shall have no retroactive effects. Notwithstanding the above, the rights and obligations in Sections 2, 3, 8, 10-13 and 16 shall stay in full force and effect after said expiry or termination of this Agreement.
You agree and acknowledge that Rhythm Systems has no obligation to retain the Uploaded Data, and may delete such Uploaded Data without prior notice (i) if You have materially breached this Agreement, including but not limited to failure to pay outstanding fees, and such breach has not been cured within ten (10) days’ notice of such breach or (ii) upon termination of this Agreement for any reason. If the Customer and/or User require Rhythm Systems to assist in restoring Uploaded Data that has been deleted, if such recovery is possible, Rhythm Systems will be entitled to request payment, at Rhythm Systems' standard rates, for such work. - Notice
Rhythm Systems may give notice by means of a general notice on the Service, electronic mail to your e-mail address on record in the Service account information, or by written communication sent by first class mail or pre-paid post to your address on record in Rhythm Systems' account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). - Assignment
This Agreement may not be assigned by you without the prior written approval of Rhythm Systems but may be assigned without your consent by Rhythm Systems to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. - Confidentiality
Unless expressly authorized in writing by the other Party, neither Party shall disclose to any third party any Confidential Information of the other Party, nor use such Confidential Information in any manner other than to perform its obligations under this Agreement. Confidential Information means any non-public information and/or materials provided by a Party under this Agreement to the other Party and reasonably understood to be confidential, but shall not include Uploaded Data.
The foregoing restrictions do not apply to any information that (i) is publicly disclosed through no fault of the receiving Party, (ii) is already lawfully in the receiving Party’s possession and not subject to a confidentiality obligation to the disclosing Party, (iii) becomes known to the receiving Party from a third party having an apparent bona fide right to disclose the information, or (iv) is Confidential Information that the receiving Party is obligated to produce pursuant to an order of a court of competent jurisdiction or a valid administrative subpoena, provided receiving Party supplies disclosing Party with timely notice of such court order or subpoena. Furthermore, Customer and User will keep in confidence all passwords and/or other access information related to the Services. Customer and User acknowledge that Rhythm Systems and its licensors retain all intellectual property rights and title, in and to, all of their Confidential Information and/or other proprietary information. This shall include, but not be limited to: products, services, and the ideas, concepts, techniques, inventions, processes, software or works of authorship developed, embodied in, or practiced in connection with the Services provided by Rhythm Systems hereunder. - AI Products
We may offer products, features, or tools as part of the Subscription Services that are powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). The terms in this section govern your use of the AI Products within the Subscription Services. They do not apply to the use of any Third-Party Products or Third-Party Sites that are powered by artificial intelligence, machine learning, or similar technologies.
Some of the AI Products in your account may be on by default; you can adjust these settings at any time in your account.
Input and Output. You are responsible for any text, images, or other content you upload or submit to the AI Products (“Input”) as well as the text, images, or other content generated by the AI Products based on your Input (“Output”). You will have all necessary rights and permissions to share any data included in the Inputs you provide and the Outputs you use. Output may not be accurate or reliable and you should independently review all Output before using or sharing it.
Ownership and Rights. You retain all rights you may have to use and exploit your Output and we retain all ownership in and to the AI Products, including but not limited to all algorithms or models and aggregated results of developing the AI Products. This means you can use your Output for any lawful purpose, including commercial purposes such as sale or publication, in accordance with these Terms of Service.
You acknowledge that Output may not be unique across users and that the AI Products may generate the same or similar Output for you or a third party. For example, you may provide Input into an AI Product such as “What color is the sky?” and receive responses such as “The sky is blue.” These responses are not unique to you and you may not claim ownership in them.
AI Service Providers. We provide some elements of the AI Products through third party service providers (“AI Service Providers”). You acknowledge that your Input and Output, including Customer Data, will be shared with and processed by our AI Service Providers, to enable your use of our AI Products, for content moderation, and other business purposes consistent with this Agreement.
Availability and Modifications. We do not guarantee the availability of the AI Products in any or all geographical areas. Notwithstanding anything to the contrary in this Agreement, any production downtime impacting the AI Products that results from a failure of a third party service provider will not be included in the Service Uptime Commitment.
Notwithstanding anything to the contrary in these Terms of Service, we may make changes to the AI Products that materially reduce the functionality provided to you during the Subscription Term or change the limits that apply to you at any time in our sole discretion.
While we take precautions to ensure the secure transmission of data, we cannot guarantee the absolute security of data shared with third-party AI services. Additionally, we disclaim any liability arising from inaccuracies, misinterpretations, or reliance on AI-generated content. Users are responsible for validating and interpreting AI-generated insights before making business decisions.
CHANGE LOG:
February 05, 2025: Added AI Products terms
October 1, 2025: Revised in full.