- Rework – There is no bigger waste of time and raw materials than rework. Implementing quality at the source and effectively training people can go a long way to minimizing this waste.
- Scrap – Raw material costs are expensive so minimizing scrap is important. The more robust your processes and training programs are, the less scrap you are likely to produce. When you do produce scrap, do your best to recycle it if possible.
- Failed Audits – There is nothing worse than having a shipment ready to go out the door that fails a final quality control audit. Better here than on the customer's doorstep, but this still leads to rework, scrap, and delays. The goal for this KPI should be 0 failed audits, and if it’s not, a root cause analysis is in order.
- On-Time Delivery – This is a KPI that really keeps customers happy but is also motivating to your production employees. Set the goal for 100% on-time weekly and consider rewarding your employees if they achieve it. Many of the other leading indicators mentioned help drive this one. What percentage of total products are delivered on time? Read this blog article to learn about KPIs, Culture, and Habits to Improve On-Time Delivery.
- Customer Returns – There is nothing worse than getting a defective product back from customers. Not only is it embarrassing, it ruins customer confidence. Even though this is a result indicator, it can help you determine problems in the production chain when you evaluate returned products. A good goal is to strive for zero returns.
- Training Hours – This is a great leading indicator that can drive a lot of the other KPIs on this list. Training doesn’t solve every problem, but there is no substitute for a good training and onboarding program. Too many companies still use the sink or swim method which creates a lot of problems.
- Employee Turnover – Happy employees make happy customers. If your turnover is high, it is time to do some root cause analysis to determine why. Quality and efficiency problems often stem from high turnover due to training new inexperienced employees.
- Reportable Health & Safety Incidents – Here's another KPI to strive for zero on. Many companies have embedded this in their culture. I grew up in a big railroad town, and I remember driving past the billboard of a locomotive where they would list how many days were achieved with zero accidents. Very motivating for employees and something they were proud of. Accidents drive up workers' compensation rates and are hard on employee morale.
- Revenue per Employee – This is a basic indicator but can be a quick helpful way to see how the operation is doing overall; improving, standing still, or becoming less efficient. It is also a good metric to use to compare your company against others in a similar industry.
- Profit per Employee – I like this KPI even more than the one above. Even though it’s lagging, it takes into consideration how well you are doing on many of the leading indicators above. Revenue per employee may look good, but you may see you have opportunities to improve profitability.
I know that many of you are also using OKRs, which are similar to KPIs. To learn more about the difference you might be interested in reading OKRs vs KPIs: What’s the Difference? to make sure that you have the right metrics to help you improve your production performance.
Bonus Production KPI: Cycle Time - The total time from the beginning to the end of your process, as defined by you and your customer. This is the amount of time it takes from the manufacturing process until the end of the process, sometimes defined as the delivery date to the end customer. Your KPI evaluation is important to understand the metrics that matter to your business.
I could continue, but hopefully, this list sparks some ideas for which KPIs you should be measuring on the KPI production floor. You have to run a tight ship if you want to be a world-class manufacturer, and measuring and monitoring the right KPIs can help you get there. Feel free to check out our 25 KPI Examples For Manufacturing Companies and 33 KPI Examples to Measure Productivity & Prevent Organizational Drag blog posts to fill out your manufacturing KPI dashboard. Or you can visit our comprehensive list of balanced scorecard KPIs. You can use this as your production metrics template that allows you to build your real-time production KPI dashboard.
Rhythm Systems helps mid-market companies accelerate growth through their suite of strategy & execution software products. See how Rhythm Systems software can help you execute your KPI strategy and all of your strategic initiatives from the executive team to the factory floor for your manufacturing KPIs.