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Rhythm Blog | Tiffany Chepul

by Patrick Thean and the Rhythm Team

A Vulnerable Culture is an Accountable Culture

Tiffany Chepul Thu, Jun 13, 2019 @ 11:02 AM

Vulnerability is the secret to fixing your Company’s accountability issues. 

It’s a bold statement, but after watching Brené Brown: A Call to Courage on Netflix this month, I’m convinced.

Many teams experience struggle with accountability. They experience a lack of follow through. They avoid difficult discussions. Their culture is full of finger-pointing and gossip. Expectations aren’t clear and there are no consequences. Numbers are missed and joy is absent from the work. The team becomes paralyzed and innovation stops.

Maximize the Effectiveness of Your Executive Team Weekly Meeting

Tiffany Chepul Tue, Apr 30, 2019 @ 11:29 AM

Executive Weekly Meeting Team Size

For the most effective weekly team meeting, your weekly leadership meeting team should consist of 8-10 people. If your group is too large, consider who truly should be part of the executive team meeting. Perhaps some people should participate at the departmental team-level weekly staff meeting only if they aren't part of the strategic planning process.  You can always invite them into the executive meeting when they have an important project that you need to discuss when it is time for an important update or discussion.  

Executive Meeting Framework

Also, the executive team should be using your Quarterly Plan as the framework for the meeting. The plan should consist of 3-5 Strategic Company Initiatives and 3-5 Personal Priorities each. Owners of those Priorities should have statused them Red, Yellow or Green prior to the Weekly Leadership Team Meeting.  You need to discuss long term growth initiatives, not just the "urgent" items from your daily firefighting that need to go through the executive decision making process.

How to Lead the Best KPI Discussion Ever in Your Weekly Team Meeting

Tiffany Chepul Tue, Apr 30, 2019 @ 11:00 AM

The struggle is real. We’ve all been in meetings about our metrics that produce seemingly endless discussion about the numbers, with no real actions, outcomes or impact on results. CEOs list this as one of their top frustrations – all-talk-and-no-action meetings regarding their Key Performance Indicators or meeting KPIs. A KPI meeting should be about the actions needed to improve the numbers, not a mind numbing analytics reporting with no forward progress on your goals and objectives.

So, how do you avoid the marathon hamster wheel and have an effective KPI discussion in your weekly team meeting? Teams who are really good at this have two things in common: a properly set up real time KPI dashboard and a great facilitator. Here are some patterns regarding both: 

Using Red-Yellow-Green Success Criteria: Real World Examples That Are SMART

Tiffany Chepul Tue, Apr 30, 2019 @ 09:00 AM

Each KPI and Priority should have clearly defined success criteria. What is success? What is failure?  Discuss, debate and agree as a team.

Sounds simple, right?  

For many teams, setting Red-Yellow-Green (RYG) success criteria is a challenge. It doesn't come easily for everyone. Fortunately, it's a skill that can be learned. 

First and foremost, success criteria should be SMART (specific, measurable, attainable, realistic & timely). Below are a few examples of using SMART in the real world.

5 Steps to Getting Started on 3 Year Strategic Plans with Winning Moves

Tiffany Chepul Tue, Apr 30, 2019 @ 07:00 AM

Recently, Patrick Thean led our team through a Winning Moves education session.  As usual, I walked away with a million new tools in my coaching arsenal! These 3 year strategic business plans are designed to help you double your revenue in three years.  

The Right KPIs to Prevent M&A Failure

Tiffany Chepul Sun, Mar 31, 2019 @ 11:00 AM

Mergers and Acquisitions (M&A) are not for the faint of heart. Any CEO who has navigated those waters will tell you it is a tremendous challenge to blend cultures, systems, processes and teams successfully. The statistic is 70-90% of M&A's fail -- that's a scary number! Instead of focusing on that metric, let's talk about numbers we should be measuring around M&A.

Every acquisition deal starts with an incredible amount of due diligence. Are the cultures and values compatible? Do the product lines and customer bases support each other? Do the numbers work and take us down a path of growth? Ultimately, if the deal goes through, benefits have been seen by both parties. Now, it's up to the newly-merged company to both preserve the current value of the organization and meet growth projections. It's a delicate balance.  

Top 22 KPI Examples for Technology Companies (Updated for 2019)

Tiffany Chepul Sat, Mar 30, 2019 @ 11:00 AM

It can be intimidating to sit down to a blank slate and begin working on your company’s first official KPI dashboard! Over the years, I’ve worked with hundreds of technology and software companies doing just that - beginning their KPI journey in Rhythm. So how do you get started?

First, it’s helpful to think of your business in terms of 4 key areas: Employees, Customers, Processes and Revenue. In order to have a clear high-level view of the health of your company, you should have visibility on all four areas. What can you measure to give you the proper insights on the health of your employees, customers, processes and revenue?  

Download our free KPI Guide to help you drive results with KPIs.

If you are still stuck, we’ve compiled the ultimate KPI cheat sheet for software companies! Below are some of the most common KPIs we’ve seen from technology companies using Rhythm for each of the 4 key areas:

How to Lead a Successful Weekly Team Huddle and Daily Huddle Meeting (Updated for 2019)

Tiffany Chepul Thu, Feb 28, 2019 @ 09:03 PM

The foundation of a successful Daily Huddle Meeting, Team Huddle Meeting or Weekly Huddle Meeting is a great facilitator to keep the weekly team huddle on track for an effective and productive meeting.

Below are some characteristics and best practices of some of our most successful weekly huddle meetings:

Cascading: Sales KPI Examples For Successful Sales Teams

Tiffany Chepul Thu, Feb 28, 2019 @ 03:38 PM

One of my favorite teams to coach through the Rhythm Cascade process is the Sales team.  Having been part of a large sales organization myself, it's always interesting to see different teams in action.  Some teams have a list of 50 KPIs that they track, while others are starting from scratch.  No matter the starting point, the question I get is the same:  "What are the most common ones you see as a Rhythm Coach?"   Below are a few of the usual suspects, along with some tips from some of our most successful sales teams on Rhythm.

How to Implement a New Process at Work in 5 Steps

Tiffany Chepul Thu, Feb 28, 2019 @ 11:00 AM

As companies grow, the need to strategic establish implementation processes to help you scale becomes inevitable. We've all reached a place in our role when the way we used to do things no longer works and we have to innovate. Necessity becomes the mother of invention - there's really no way to avoid it in a healthy growing company.

The truth remains, however: implementing new processes at work is hard. It's some of the most difficult work that teams do. Some teams struggle with change itself - it pushes people out of their comfort zone and sometimes there is resistance. Other teams struggle to develop the processes themselves - they can't agree on the best way to proceed to improve the business process. Even if you can define a new process and make some headway on changing people's mindsets, there is still the uphill battle for implementing the key processes that turn plans into action.