Need a new plan for 2020 or preparing for 2021? Consider a virtual planning session. Explore Your Options
Watch Demo

23 KPIs Every CEO Dashboard Should Consider

By Alan Gehringer

    Thu, Feb 27, 2020 @ 11:03 AM KPIs & Dashboards

    Having the right Key Performance Indicators (KPIs) CEO KPIs & Dashboardson your dashboard is very important to ensure you are driving the right behaviors in your business, monitoring the right results, and making the right adjustments to grow your business and hit your targets. I often get the question, particularly with new clients that do not have KPI dashboards established, “What KPIs should we be tracking?”

    And here comes the time-honored consultant response, “It depends.” I know—I am being a bit facetious, but it really does depend; it depends on the type of business, the maturity of the business, what problems you are trying to solve, what things you are trying to improve as well as who your stakeholders are. I could go on, but I am sure you get the point. That said, there are some KPIs that I believe should be on most CEO or leadership team dashboards.

    Kaplan and Norton put themselves on the proverbial map with their work in The Balanced Scorecard. Their four perspective categories are Financial, Customer, Internal Business Processes, and Learning & Growth. It is important to have the right mix of KPIs to run your business in a holistic and balanced manner. I believe it’s important to balance revenue growth, profitability, improving processes and procedures, all the while investing in your people. At Rhythm, we provide a scorecard view using the categories Employees, Customers, Revenue and Processes (in addition to the option of customized categories and dashboards for your KPIs).

     

    CEO KPI Dashboard

    I recommend 3-5 KPIs in each of these four categories with a balance of leading indicators and results or lagging indicators. Personally, I think leading indicators are even more important to drive the behavior you need to get results you are looking for. With that in mind, take a look below at some suggested KPIs in each of the four categories that I think are important and have seen many of my clients use through the years.

    Employees

    • Employee satisfaction
    • Employee turnover
    • Employee training
    • # of High-potential employees
    • # of "A" Players
    • Attrition (voluntary)

    Customers

    • Customer satisfaction (Net Promoter Score)
    • # of Customer complaints
    • Customer retention
    • Customer churn rate
    • New account revenue
    • Customer lifetime value

    Revenue

    • Revenue
    • Gross margin
    • Net margin
    • EBITDA (Earnings Before Interest, Taxes, Depreciation, & Amortization)
    • Innovation dollars invested
    • Cashflow runway

    Processes

    • Revenue per employee
    • Operating efficiency
    • On time delivery or fulfillment
    • Inventory turnover
    • Quality (rework, defects per XX, etc.)

    **Here are a few bonus KPIs that I offer for your consideration as well:

    • New Leads/Opportunities
    • Customer acquisition cost (CAC)
    • Sales calls made
    • # of Face to face sales or customer visits scheduled
    • MQLs – Marketing Qualified Leads
    • SQLs – Sales Qualified Leads

    For those of you creating your CEO or leadership dashboard, please consider the suggestions above, and add to the list or edit it to fit your unique business and challenges. If you have other KPIs that you believe are non-negotiable, please share them so that others may learn from your experience.

    Good luck, and grow with purpose. - Alan

     

    Free Comprehensive KPI Guide For High Performance Team Alignment

    Looking for some KPI Examples to help get you started? Check out these additional blog articles:

    21 Production KPI Examples to Improve Manufacturing Performance

    How top CEOs Close the Strategy Execution Gap

    5 Simple Steps to Create Useful KPIs (Video)

    10 Best Employee KPI Examples

    5 Tips to create, evaluate and use Key Performance Indicators (KPIs) to drive results in your business

    33 KPI Examples to Measure Productivity & Prevent Organizational Drag

    Employee KPI Examples: How to Measure What (or Who) You Want to Move (Video)

    KPI Examples for Successful Sales Teams

    Marketing KPI Examples

    Photo Credit: iStock by Getty Images 

    Comments