Here's how the start-stop-continue exercise works, with examples
The week before the Company Quarterly Planning Session, the facilitator sends the Start Stop Keep Tool to the executive team. It's three simple questions:
What should we start doing?
Starts are things we should consider doing that we are not doing now. What are some opportunities to improve?
- An email newsletter to our customers to increase engagement
- Create an advisory board of our top clients to predict future needs
- Start a month star of the team award to recognize employee excellence
What should we stop doing?
Stops are projects and processes that are not working and need to be scrapped or fixed. What is ineffective that we can stop doing to save our energy and bandwidth for other opportunities? These are items that take time and energy from your team and don't provide any benefit to the organization.
- Allowing the use of electronics at meetings
- Weekly TPS reports, as no action is taken on the data (would monthly be better?)
- I am not sticking to the weekly meeting agenda and time slot.
What should we continue doing?
Continue (or keeps) are things that are working well, and we should continue doing them. Focus on bright spots: Items that are working well that may be replicated across the company.
- Monthly product update webinars
- Bi-weekly check-ins with the top 10 clients by a member of the executive team
- A continuous rhythm of work with planning and adjustments.
For each question, participants should provide their top 3 answers that pertain to them and their department. Answers should be specific and actionable.
For further insight, executive team members can also have their direct reports do a Start Stop Keep. Executive team members can then use feedback from their entire team in their own Start Stop Keep.
Before the Planning Session, everyone returns their answers to the session facilitator, who compiles them into a clean list with duplicates removed. The feedback is then discussed during the "Review & Learn" portion of the Planning Session Agenda.
Download the free guide for meeting facilitation, which provides tips and tricks that help for in-person and remote meetings!
Want to learn more about Quarterly Planning? Check out these additional quarterly planning resources:
Value of Outside Facilitation for Quarterly and Annual Planning
EOS Rock Examples: Using Priorities and Quarterly Rocks to Align Your Organization (Infographic)
The Anatomy of a Great Quarterly Plan (Infographic)
Lean Quarterly Planning: How Complex Companies Drive Out Waste
10 Tips for a Successful Quarterly Planning Session (Video)
How to Choose the Right Priorities During Your Quarterly Planning Session
Tips to Help You Prepare to Facilitate Your Next One-Day Quarterly Planning Session
How Much Time Should I Allocate for My Quarterly Planning Session?
The Definitive Guide to Quarterly Planning
Rhythm Systems Quarterly Planning Resource Center