Every week you sit down with your team and discuss what you need to get done to be effective. How often do you enter the meeting dreading it or leave it feeling burnt out? When you meet with your team, you should focus on fixing problems and not statusing your projects. At Rhythm Systems, we use a few KPIs religiously at our weekly adjustment meetings. Check them out below!
1. Employee Health Index
The employee health index KPI is exactly what it sounds like. Every week before your meeting, your team should status how they are feeling about their workload. Ask your employees to answer honestly; if they feel overwhelmed, encourage them to speak up. When you know where your team is standing, you will be able to manage their workloads more efficiently. And, in the meeting, instead of spending time asking people about how they are doing, you'll already know, and you can get right to figuring out what the team can do to help anyone who is overloaded.
2. Quarterly Targets & Critical Numbers
Often your team gets hyper-focused on their day-to-day projects and tasks, and your quarterly plan gets forgotten. During your weekly meeting, spend time on the bigger picture to ensure your team is on the right track. Don't spend time on projects that do not further your quarterly goals!
3. Customer Health/Happiness
Regardless of which department your team is in, every team in an organization affects customer happiness. Some teams measure specific KPIs related to customers, like NPS or customer survey scores. Your customer happiness will also be affected by your employees' engagement; happy employees equal happy customers. Even if your department doesn't directly impact your customers, each department has a customer (even if it is an internal one), and you should measure their happiness/success. At the end of every team meeting, look at customer feedback.
Use these KPIs to guide your weekly meeting, add additional KPIs specific to your team, and you will be successful!