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Rhythm Blog | Strategies for Growth

by Patrick Thean and the Rhythm Team

Welcome to Charlotte!

Paige Wilcox Wed, Oct 9, 2019 @ 11:54 AM

We are thrilled to host our 5th Annual Breakthrough Conference once again in Charlotte, NC, this October 24th and 25th, at the Charlotte Marriott City Center. Charlotte is Rhythm Systems' home base, and we want you to enjoy it as much as we do. Here are some recommendations to enhance your stay once the conference is wrapped!

Food:

  1. Dine at 5Church, in walking distance of the Charlotte Marriott City Center, for sophisticated southern cuisine.

Two Truths and a Lie: The Sears Saga and Your 3-5 Year Strategic Plan

Barry Pruitt Fri, Sep 6, 2019 @ 02:34 PM

I’ve observed a common theme in client companies. I should say, a specific type of client companies. The type that successfully grow year after year. Not companies that had a great year because of the economy, or a tariff, or a one-time software win, or companies that had some government protection that made their success easy. I’m talking about companies in competitive markets and industries who won over strong competition year after year.

Supercharge Your Sales Revenue with Core Customer & Brand Promise

Alan Gehringer Fri, Aug 30, 2019 @ 09:00 AM

How much time, money, and energy are you wasting trying to sell to the wrong customers? 

Determining who your core customer is and developing the right brand promise can really supercharge your sales engine.

We are gearing up for our annual Breakthrough Conference in Charlotte in October. This year’s event promises to be even better than last. And last year was amazing, as so many of our attendees commented. We have several keynote sessions planned, from our own Patrick Thean and Cathy McCullough, one with Dr. Stephen Vogt from BioPlus, and one with Joseph Grenny, author of Crucial Conversations. Along with the keynotes, we have a great schedule of breakout sessions developed by our team and presented by our expert consultants.

Welcome to the Team!  How Do You Onboard New People to Your Team?

Chris Cosper Fri, Aug 30, 2019 @ 09:00 AM

Do you spend more money on going away parties when someone leaves the company than you do welcome parties when someone joins?  This was a question posed by Jack Daly a few years ago at one of the Fortune Growth Summits.  Our team really connected with the idea of treating a new employee’s first day like a celebration, and over the past few years we have created an internal process called “Great First Day" as a critical part of their employee onboarding process.  How do you make employees feel welcome from their very first day?

We started taking a very intentional approach to how we onboard new people into the company (just as we take a careful approach to hiring the right people).  A week or two before the new hire’s first day, we create an hour-by-hour plan for their first day or two.  Every employee who has joined us over the past two years has shared in this wonderful experience and now looks forward to paying it forward when someone new joins us.  The “Great First Day” really is a celebration for everyone in the company, and as a result, people feel welcomed, appreciated and planned for.  This practice has become a way that we live one of our own Core Values, Be Appreciative

A team lunch is a great first start, but it pays to go above and beyond.  Employees that develop quick bonds with their coworkers are able to feel welcome, learn the company culture and are more likely to be fully up and running in the first 90 days.  The earlier that the new team member is working closely with their teammates, the faster the return on payroll to your bottom line as well.  It is a win-win!

Brand Promise: If You Don’t Know It, Your Customers Don’t Either

Tiffany Chepul Mon, Aug 26, 2019 @ 12:00 PM

Recently, a new grocery store chain opened here. It shall remain nameless to protect the guilty and the innocent, as Patrick says.

Why You Shouldn’t Use Spreadsheets for Your OKRs

Jessica Wishart Thu, Aug 22, 2019 @ 11:03 AM

I’ve just finished reading John Doerr’s book, Measure What Matters: OKRs - The Simple Idea that Drives 10x Growth, and it is full of really practical goal-setting tips and great stories from real companies like Intel, Google, and even a few smaller companies. What struck me throughout the book, though, is that the companies in many of these stories rely on spreadsheets, documents saved in company intranets, or even Post-it Notes hung up in their offices (and in one story, by the toilet) for communicating the goals. Using a spreadsheet or paper-based process for OKRs is like parking your Ferrari on a busy street under a tree on garbage day. Why would you risk ruining something so beautiful as a well-written goal with poor communication and accountability?

The CEO's Roadmap to Organizational Alignment Bliss

Jessica Wishart Thu, Aug 22, 2019 @ 11:00 AM

Alignment can be elusive for even the smallest start up companies, never mind mid-market companies that have multiple divisions, departments, or business units, different locations, new acquisitions, or remote employees. The more successful you are in growing your company, the more complex your organization becomes, and the more challenging it is to communicate effectively and attain alignment. And, as the CEO, aligning your company to succeed starts with you. According to an article in Harvard Business Review by Oxford University’s Jonathan Trevor and Barry Varcoe, "Large, diversified, and geographically dispersed enterprises, in whichever sectors they compete, require the greatest amount of strategic effort by their leadership to be aligned.”

What do I mean by alignment? An article in IndustryWeek quotes Fred Smith, Chairman of Federal Express, as saying “Alignment is the essence of management,” and goes on to say that “Alignment reflects an active ownership on the part of team members, not simply the absence of disagreement… Alignment is an agreement on the goals of the organization and on the process of allocating resources to achieve these goals.” The HBR article I mentioned earlier describes alignment in this way: winning through a tightly managed enterprise value chain that connects an enterprise’s purpose (what we do and why we do it) to its business strategy (what we are trying to win at to fulfill our purpose), organizational capability (what we need to be good at to win), resource architecture (what makes us good), and, finally, management systems (what delivers the winning performance we need). 

Brand Promise Examples: The Good, The Bad, The Ugly

Jessica Wishart Wed, Jul 31, 2019 @ 09:00 AM

Your Brand Promise is the commitment to your customers that really matters to them and differentiates you from your competition.  It is one of the most important building blocks help you win more of the right customers by helping you focus on how you sell your product/service to your Core Customer. 

What makes a Brand Promise “good” is not only its appeal to your Core Customer and its ability to help you close sales with them, but also your ability to consistently deliver on that promise.  You'll find that most of the brand promise examples listed below you are already familiar with as they clearly define the what the brand promises the customer and is used heavily in their marketing as it completely aligns with their brand.

Setting Your Big Hairy Audacious Goal (BHAG)

Ted Skinner Fri, Jul 26, 2019 @ 02:10 PM

Milestones throughout the year give us an opportunity to recalibrate and look at areas that need improvement. For the crowds at the gym in January, it’s the New Year’s Resolution to get in shape or lose some weight. For students, it’s the school supply sale in August, a fresh bag of school supplies and possibilities for a great year ahead.

For businesses, when do you stop and recalibrate, beyond your own quarterly and annual meetings to check progress on your long term goal? What’s next? Do you have a goal in mind that makes you take a big gulp if you even dare to say it out loud? If so, you’ve got the beginnings of a Big Hairy Audacious Goal or BHAG (pronounced bee-hag.) Congratulations! You’re getting ready to push your company forward in a big way, but in order to do that, you need to give yourself some time to plan and strategize.

KPIs, Culture, and Habits to Improve On-Time Delivery

Alan Gehringer Fri, Jun 28, 2019 @ 11:05 AM

I previously wrote a blog titled 21 Production KPI Examples to Improve Manufacturing Performance, and many people were interested in learning more about how to measure and improve on-time delivery, one of the specific KPIs I mentioned. I am often asked how to improve on time delivery in manufacturing companies.  The on time delivery KPI time as one of their most important Key Performance Indicators as it is directly related to customer satisfaction and repeat orders.  So, let’s dig a little deeper into effective ideas to improve on time delivery.