For many CEOs and executive leaders, the idea of having a system in place to allow you to see where you are off-track with the company’s goals or heading for a train-wreck so you can make adjustments before it is too late sounds appealing. Having a dashboard where you track KPIs is a great way to accomplish this, but in order to make the right adjustments to hit your goals, you need to follow a process to set yourself up for success—having the dashboard isn’t enough.
Simply seeing that the numbers aren’t coming in the way you had hoped won’t automatically fix the problem. Once your dashboards alert you to a problem or opportunity, you have to do the work necessary to course-correct and hit your goal. You need to be clear about your goal; you need to identify the levers that could potentially help you get there; and you need to gather the necessary data, have the right discussions, and make adjustments along the way.