The most popular topic throughout our blog and social media, and what I’m most frequently asked about at speaking events or when meeting other business professionals – is always Key Performance Indicators (KPIs). Getting started with measuring KPIs is difficult enough, but then it is very easy to veer off track.
Your KPIs need to work for you. They need to be leading indicators to tell when you are doing well or need to make an adjustment. Your team should look forward to reviewing them each week, and if not, it may be time to work on your KPIs to get back on track. If your KPIs are not working for you, it means you are working for them , a.k.a. wasting your precious time and energy measuring, without receiving the benefits.