Jessica Wishart

Jessica Wishart
Jessica is the Training & Innovation Expert at Rhythm Systems. She has experience in Client Services and Rhythm software technical support. Her background is in Community Counseling.
Find me on:

Recent Posts

The Shadow Side of Employee Engagement

By: Jessica WishartSun, Mar 26, 2017 @ 12:00 PM

Most companies these days are actively striving to engage more employees… and most think of engagement as a willingness to go above and beyond what’s expected of them and perform at higher levels of productivity. This sounds great, until you look around and realize that your employees aren’t engaged - they’re burnt out. All those late nights and crucial projects eventually lead to making mistakes, missing work, losing enjoyment for the job and life in general, physical issues like heart palpitations, insomnia, and stomach issues... Increased productivity and high performance are great, but only if they are sustainable over time. Burnout can be even more costly than low levels of employee engagement, so when you design your culture for high performance, be sure to set expectations that are realistic for your team and to take steps to specifically prevent burn out.

Read More

Topics: Employee Engagement

Do You Have the Right Processes to Grow Your Business?

By: Jessica WishartThu, Mar 23, 2017 @ 09:00 AM

Missed deadlines, lost customers, overwhelmed and overworked employees, long nights working with little to show for them… Hopefully, this doesn’t describe your company. But, it could if you aren’t careful in building and improving processes to support your growth. All companies reach a point where what worked before just isn’t working anymore, and the secret to maintaining your sanity, your best people, and your profit margin as you grow is to anticipate and get ahead of these challenges before they take a toll.

Read More

Topics: Execution

3 Examples of Using Core Competencies to Innovate

By: Jessica WishartWed, Mar 15, 2017 @ 09:00 AM

In our fast moving world of innovation and disruption, some leaders may wonder if it is no longer beneficial to hone core competencies over time. Are core competencies - those unique combinations of capabilities and resources that make your business operationally different and give you a competitive edge - a strategic tool of the past? It takes years and a lot of focused energy to hone these diverse skills, activities, and technologies to near perfection, or to the point that they would be too difficult to replicate by competitors. So, is it still worth it to play the long game in our rapidly changing marketplace? 

Read More

Topics: Core Competencies

Do's and Don'ts of Coordinating Cross-Functional Teams

By: Jessica WishartTue, Mar 7, 2017 @ 09:00 AM

At Rhythm Systems, I have had the opportunity to work on several exciting cross-functional projects to help our company move forward. I’ve been part of the team that built our Certification program, part of a team that evaluated, selected and implemented a new CRM, part of the team that’s writing our new book, Predictable Results, to name just a few. While juggling these growth priorities with my day job can be challenging, these projects typically bear amazing fruit and deepen my relationships with coworkers in other departments. I view them as a way to challenge myself, improve my current skills, and develop in new areas. Based on my own positive experiences with cross-functional work, I was surprised to read the results of Behnam Tarbrizi’s study in the Harvard Business Review: “75% of Cross-Functional Teams are Dysfunctional.” 

According to the research, there are some pretty specific conditions to avoid if you want to have a healthy cross-functional team.

Read More

Topics: High Performance Teams

Why Your Annual Plan Never Works Out the Way You Plan

By: Jessica WishartSun, Feb 26, 2017 @ 12:00 PM

Here we are - the beginning of a new year. Chances are, you invested the time and resources into an annual planning session. What do you have to show for it? How can you make sure that this time next year you are celebrating the fact that you’ve achieved your goals, and not just dusting off a binder or searching for a Powerpoint file thinking “shoot - we didn’t get any of this done!”?

At Rhythm Systems, we’ve seen thousands of initiatives completed successfully, and we’ve learned some patterns for success and failure for annual plans. 

Read More

Topics: Annual Planning

What I Learned about Leadership from Parenting a Toddler

By: Jessica WishartTue, Feb 21, 2017 @ 09:00 AM

I will never forget this moment. I leave work a few minutes early to rush to daycare and pick up my then 13-month-old daughter to take her home where my mother is eagerly waiting for her. Because of massive flooding in their hometown, my parents (who desperately tried everything to get here) missed her first birthday party the month before. My mom quickly scheduled this visit to make up for the missed birthday, and even this trip she had trouble getting here. She was supposed to arrive Sunday, but due to mechanical issues with her flight, she didn’t get to my house until Monday afternoon. So, I had a bit of urgency to get my Lena home to see her KayKay. And this is the moment she chooses to exercise her newly found toddler independence for the first time. She’s happy enough to come with me to the car, but when the time comes to get in her car seat, she stands, arches her back, clenches her fists, and holds her breath to build up the scream - her face is bright red, she’s shaking her head frantically - “NO!” She will not get in the car seat.

Read More

Topics: Leadership

How to Kill Workplace Drama (Infographic)

By: Jessica WishartWed, Feb 15, 2017 @ 09:00 AM

In a recent post, Cindy outlined the shocking statistics on workplace silence that we learned in a recent webinar we co-hosted with VitalSmarts. Chase McMillan shared that most of us choose silence when faced with a potentially difficult conversation at work. While it might seem better in the moment to avoid a conversation that could be heated or uncomfortable, withholding our views from the discussion means that the team has less information to make good decisions; "The group IQ shrinks" as Chase put it.

In addition to this vast cost of silence, not speaking up about common workplace issues can have damaging effects on employee engagement, relationships, deadlines, budgets and culture - a hefty price tag for any company.

Read More

Topics: Employee Engagement

Got Rhythm? Rhythm Methodology Top 10 List (Infographic)

By: Jessica WishartThu, Feb 9, 2017 @ 09:00 AM

At Rhythm Systems, we’ve helped hundreds of mid-market companies achieve breakthroughs and get more initiatives done successfully. We've developed supporting software and lots of tools, and our consultants love to dive deep with clients and work on business challenges using multiple weapons. It can get pretty complex. Patrick Thean wrote a book about it, and we even designed a Certification program to teach the world. But, truthfully, what we do is simple. We've boiled it down to 10 simple statements.

Read More

Topics: Rhythm

Maximize the Value of Job Scorecards (Video)

By: Jessica WishartSun, Jan 29, 2017 @ 12:00 PM

At Rhythm Systems, we are huge fans of a simple tool called the Job Scorecard. It can be used in so many extremely valuable ways to help you build a strong, accountable team of A Players. It does take some time to think about and document Job Scorecards for each role on your team, but that investment of time is worth it, especially if you follow these tips to use the Job Scorecard over time.

Read More

Topics: Employee Engagement

Listen Up - A Critical Leadership Skill We Often Take For Granted

By: Jessica WishartTue, Jan 17, 2017 @ 09:00 AM

Effective listening is a key attribute for leaders (and for people in general). If you are a manager, this skill can help you unlock the keys to employee engagement and lead your team to increasingly superior performance. Yet, I find that it is something we frequently take for granted. Even though I have a Masters in counseling and spent two years studying and honing this particular skill, I still find myself falling into the familiar traps - nodding my head while my brain drifts off in another direction, interrupting with my own great idea, or pretending to listen while I’m really just formulating my brilliant response. As I said, listening is a skill, which is good and bad - this means that you can develop it and get better at it over time, and it also means that your listening skills can become rusty if you don’t practice them on a regular basis. So, whether you are a professional listener or just becoming aware of the need to work on this skill, we can all use a refresher from time to time, especially since there are few things more important to your ability to effectively relate to others both personally and professionally. 

Read More

Topics: Leadership, Employee Engagement