5 Things to Ask Before Sending Your Leaders Off to Training

By: Liz McBrideSun, Dec 11, 2016 @ 12:00 PM

I started my career in the training department: writing ‘by the book’ curriculum with clear objectives, assessments, evaluations and interactive content to reach all of the learning styles. I would pour my heart out in front of live audiences or proudly upload interactive elearning modules.

Training was the prescription for healing poor performance or gaining adoption of new tools or systems; however, I soon realized ‘by the book’ training was not always the cure for ailing programs or departments.

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Topics: Leadership, Training

My Team Needs Training... and, ACTION!

By: Liz McBrideMon, Jun 15, 2015 @ 09:00 AM

If you have ever downloaded any tools or other resources on our site, you know that we usually ask you about your Biggest Business Challenge in our forms. In response to your feedback, we are featuring a blog series on your biggest business challenges! This post is a response to the challenge “training and developing people."

I chose to complete my Masters degree in Human Resources Development (adult learning/instructional design) because I thought training was “acting with a steady paycheck.” All I had to do was sharpen my facilitation skills, print out some snazzy colored transparencies (OOOOH) or add stock clipart to Powerpoint (AHHHH) and I was on my way to getting anyone in any organization properly trained. Hey, these were high tech tools in the 90’s!

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Topics: People, Training

Service is Not a Secret: 8 Steps to a Customer Service Revolution

By: Barry PruittThu, Nov 20, 2014 @ 09:00 AM

It’s time for a service revolution. As you prepare for the next year, there are plenty of unknowns related to the business, political, and economic climates.

Whether you’re an entrepreneur like those I see at EO (Entrepreneur’s Organization), YPO (Young President’s Organization), Vistage, C-12, and more – or a leader in your company, you better invest in training and developing your staff. John DiJulius summed it up at this year’s Fortune Growth Summit in Las Vegas when he said, “It is not your employees’ responsibility to have high service aptitude – it’s your responsibility to teach it to them.” When you invest well in the training and development of your staff, you’re also looking for ways to be more effective, successful and (of course) cost-conscious. 

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Topics: Customer Service, Training