The Five C's of Team Accountability

By: Cathy McCulloughThu, Feb 16, 2017 @ 09:00 AM

From a leadership perspective, there’s a real thirst for increasing accountability. Leaders have recently asked me various questions that linger over the concept of building accountability:

“How do I do that?”

What else can I do to get people to do what we need them to do?”

“How can I hold people accountable and still be seen as a good leader?”

Building team accountability requires that we understand a few dynamics because it’s more complicated than we might recognize.

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Topics: Accountability

Becoming an Accountable Leader: From Aspiration to Reality

By: Cathy McCulloughSun, Jan 22, 2017 @ 12:00 PM

The key question relative to becoming an accountable leader is this: How do you turn an aspiration into a reality?

At the last Rhythm Systems Breakthrough Conference in Charlotte, I was honored to provide a keynote presentation on becoming an accountable leader. I shared what I’ve observed in my 25 years of working with leaders of amazing companies. Over these years, I’ve had the privilege of working with a lot of men and women who truly do desire to become better leaders. As I reflected on that thought, I realized even more that great leadership is a journey. Whereas a company has a long-term vision or BHAG (longer term because it’s like leading an expedition up Mt. Everest—which takes dedication, focus, commitment, and time around some powerful Winning Moves), leaders must desire to be great. Many leaders can be good, but to be great is their true aspiration. 

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Topics: Leadership, Accountability

5 Steps to Having an Accountability Discussion (Video)

By: Cathy McCulloughTue, Aug 30, 2016 @ 09:00 AM

Most of us just don’t like to have hard conversations. Conversations in which you need someone to hear you can be tough for a number of reasons, but in the end, it’s a leader’s job to have the uncomfortable conversation. You can't build a high performance organization without this leadership skill. Whether you like it or not, you must master having a conversation that gets the point across that you need to see someone do something differently. The secret, then, is doing it in such a way as to build personal accountability (which, if accomplished, will minimize the number of times you have to have the same type of conversation with the same person). 

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Topics: Leadership, Accountability

Quick Tips for Building Accountability

By: Cathy McCulloughSun, Aug 21, 2016 @ 12:00 PM

Holding people accountable can be a chore for most leaders. For a multitude of reasons, it’s simply not comfortable for most people. It’s great when people step up and take personal accountability. It makes your job so much easier! But, when you have people who just don’t hold themselves accountable, then you have a different scenario. 

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Topics: Accountability, High Performance Teams

Growing Accountability in Your Organization

By: Cathy McCulloughThu, Jul 14, 2016 @ 09:00 AM

In my last blog, “Lack of Accountability is Costing You,” I reviewed the expense that accompanies the lack of accountability. As I noted at the end of that blog, leading a business to higher levels of success is hard work. It’s hard enough to lose money, but it’s even more tragic when you start costing yourself money. There are a lot of reasons to grow accountability in your teams, the most important of which is that it simply makes good business sense. 

Where do you begin your journey toward building higher levels of accountability?

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Topics: People, Accountability

Where the Rubber Meets the Road: 5 Ways to Build Accountability

By: Jessica WishartTue, May 10, 2016 @ 09:00 AM

According to a study by VitalSmarts, a whopping 93% of people report having at least one coworker who doesn’t pull his or her own weight. While we’ve all heard the stats on low employee engagement, this survey points to an accountability crisis.

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Topics: Accountability, High Performance Teams

The Cure for Leaky Accountability

By: Liz McBrideThu, May 7, 2015 @ 09:00 AM

(The doctor is in... for the third time).

I’m struggling through a healthy mound of salad when Nicole appears: “The CEO of Underda Buss Healthcare Systems needs to speak with you. She says her dashboard is broken.” I follow her into the control room and the CEO is on the screen. 

“Hi there! Your dashboard is broken?”

“Must be. All dashboards have been green all quarter but our priorities weren’t met. Clearly, they’re not set up correctly. Doctor, can you correct these before the next quarter?”

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Topics: People, Accountability

Start a Diet of Delegation

By: Barry PruittWed, Apr 29, 2015 @ 09:00 AM

You likely put years of passion and ambition into your business or career.  Look back to who you were when you began the journey.  You may have envisioned a company even larger than today, more people, more connections, and more revenue. Perhaps you imagined yourself delegating tasks to others. Yet, you started at the bottom and worked your way up, or started your own business and had to wear nearly every hat.  

Now that you’ve grown your business or your career, have you started a diet of delegation, or do you find it difficult to let others take over the heavy lifting? Unlike exercising your body, there’s no need for rotation to allow muscle recovery time – delegation is a muscle you should exercise daily, all day long.  

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Topics: Leadership, Accountability

How Frederique Contstant Keeps Their Employees Engaged

By: Patrick TheanThu, Apr 16, 2015 @ 09:00 AM

We are proud to announce that Retail TouchPoints recently featured two of our long-time clients, Simms Fishing Products, and luxury watchmaker, Frederique Constant, in a report discussing the biggest challenge in the retail industry today: engaging employees. According to the 2013 State of the American Workplace report by Gallup, 70% of employees are not engaged. 

This statistic continues to shock business owners and CEOs everyday. Whenever I ask the crowd at a speaking event or one of my clients if they think their employees are engaged, everyone in the room raises their hand. How can everyone be so misled? I suggest to my clients that they use Gallup's 12 Questions to Gauge Employee Engagement survey. Typically, after they take the survey they find their employees are less engaged than they thought. 

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Topics: Red-Yellow-Green success criteria, People, Weekly Meeting, Accountability, Employee Engagement

10 Steps for Addressing Underperforming Team Members (Video)

By: Cathy McCulloughWed, Feb 25, 2015 @ 09:00 AM

Our next Valentine’s Day contest winner was Chris D.: “My question is around sharing ideas to motivate and improve the performance of team members that seem to always lag behind. These are good people, but need that additional coaching to succeed and not hold the team back. We’re not ready to ask them to get off the bus just yet, so any suggestions would be appreciated!”

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Topics: People, Leadership, Accountability