Imagine the circular conversation in your workplace. The movie you’ve seen before, where you know the outcome, and can predict that there will be no change. It’s likely the conversation happens in the hallway, the restroom, or after hours while having pizza. It’s the one where you conclude in the end that your company (or team) is just that way, no one would listen and it’s always been that way. Productive team members work around them, they’re known as just lazy, etc. It’s the déjà vu conversation that nothing ever changes – things just stay the same. I’ve had them and so have you.
You can imagine I was pleased as emcee for Rhythm Systems Breakthrough Conference to have Joseph Grenny, co-author of Crucial Conversations, confirmed as a speaker. I was giddy to have the chance to hear confirmation of what I learned from our earlier 2-day training on Crucial Conversations. I was expecting sort of a refresher on material I’d previously learned. Even so, deep inside, I was a bit sad for our attendees. They would only get what seemed to me like a small spoon at the ice cream shop, you know, the one that’s used for tasting only. They wouldn’t be filled, but I knew they’d like the flavor.